Shipping policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order are based on item weight and will be calculated and displayed at checkout. 

In-Store Pickup

You can skip the shipping fees with free local pickup at our location in Collierville. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business hours. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9:30am-5:30pm Monday-Friday, and 10:00am-5:00pm Saturday. In-store pickup is not available on Sunday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping. Please contact us with any international shipping inquiries.  

Checking Your Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at johnsonsfabrics@att.net with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

To view our full return policy, click here. If you have any further questions, please don't hesitate to contact us at johnsonsfabrics@att.net.